Which guideline suggests paraphrasing statements to capture feelings?

Which guideline suggests paraphrasing statements to capture feelings?

• A. Use closed-ended questions exclusively.
• B. Paraphrase statements and try to capture feelings.
• C. Provide immediate solutions.
• D. Restate the event chronology.

Answer: (B)

Paraphrasing statements to capture feelings is about using reflective listening. It means restating what someone has said in your own words and adding a recognition of how they feel. This shows you’re really hearing them and helps them feel understood, which can reduce defensiveness and invite more honest sharing. It also clarifies both the facts and the emotional tone, so you can address the real concerns behind what’s being said. That approach is more effective than using only closed-ended questions, which can shut down conversation; or restating events in order without addressing the emotions behind them; or jumping straight to solutions, which can feel dismissive and skip validating the person’s feelings. When you acknowledge the feelings along with the message, you build trust and create space for meaningful dialogue.

Paraphrasing statements to capture feelings is about using reflective listening. It means restating what someone has said in your own words and adding a recognition of how they feel. This shows you’re really hearing them and helps them feel understood, which can reduce defensiveness and invite more honest sharing. It also clarifies both the facts and the emotional tone, so you can address the real concerns behind what’s being said.

That approach is more effective than using only closed-ended questions, which can shut down conversation; or restating events in order without addressing the emotions behind them; or jumping straight to solutions, which can feel dismissive and skip validating the person’s feelings. When you acknowledge the feelings along with the message, you build trust and create space for meaningful dialogue.